Conditions of buying the ticket
You can book the seats in our buses by phone: +7 (812) 928-02-44 or +7 (911) 920-02-44 from 10.00 to 21.00. Also you can book the tickets by filling the booking form on our site www.amgtravel.ru. To book the place you need to enter the date and time of your trip, the number of passengers, your name and contact number.
- If you book the evening bus from Saint-Petersburg to Helsinki (departures at 21.00 and 23.00), our manager will contact you on the day of your departure from 13.00 to 16.00 and tell you the information about your bus.
- If you book the morning bus from Saint-Petersburg to Helsinki (departure at 7.00), our manager will contact you the day before your departure from 13.00 to 16.00 and tell you the information about your bus.
- If you book the bus from Helsinki (departures at 11.00, 15.00 and 20.00), our guide will contact you 2-3 hours before the departure. Attention! The time in the timetable is local! If the phone number stated in the booking form doesn’t work or you don’t answer the phone, the guide can sell your seats after sending you an SMS about the booking cancellation.
Please arrive to the boarding point 30 minutes before the bus departs not to delay the trip.
Information on the ticket return.
Return of the purchased tickets is possible only on the base of a written letter not later than 3 days before the date of the departure. Filled and scanned letter must be sent to firstname.lastname@example.org from the e-mail that was entered during the purchase of the tickets via the booking form on the site. Trip cancellation and ticket return can’t be made orally.
The refund of the money takes 7 days since the moment when the letter was received. The money will be returned the way they were paid (in cash if the tickets were bought in the office or to the bank card if the tickets were bought on-line). The passenger gets back the whole sum except the commission for the tickets registration (300 rubles for every ticket).
If the letter is received less than 3 days before the date of the departure the tickets will not be returned.
ATTENTION! The tickets that were bought during the special offers are non-exchangeable and non-refundable.
The transport operator is not responsible for the bus delays because of the situation on the border or because of the other circumstances that don’t depend on the company. In that case the cost f the trip is non-refundable.
The transport operator is not responsible for the accuracy of passport and visa information and also for the luggage transferring if it is not appropriate according to the customs and border rules. In the case of passenger deboarding the cost of the trip is non-refundable.